Insight
Insight support is included in the annual subscription fee. The following support services are available under this program:
| Support Services | Covered |
|---|---|
| Live telephone technical support | Y |
| Live email technical support | Y |
| 24 by 7 system availability | Y |
| Daily backup of all data | Y |
| Security patches to prevent system intrusion | Y |
| System fixes and upgrades as soon as they are available | Y |
| User account changes | Y |
To subscribe to Fair Value Insight™ support or Hedge Accounting Insight™ support, please contact your FINCAD representative.