F3 Support Program
F3 products are sold on a term license only. Support is available for the duration of the term.
Subscribing to the FINCAD Support Program
When you purchase a term license for a F3 product you will receive support for the duration of the term license.
The following support services are available under this program:
| Support Services | Included |
|---|---|
| F3 SDK: 3 days training at FINCAD's offices F3 Excel Edition: 2 days online training F3 Toolbox for use with MATLAB: 2 days online training |
Y |
| Telephone technical support | Y |
| Email technical support | Y |
| Maintenance releases | Y |
| Hotfix releases | Y |
| Online media replacement | Y |
| Access to support site | Y |
| License key de-activation and transfer | Y |
If you have further questions regarding the support policy or don't see the product version you are using, try our online Support FAQ or support@fincad.com or contact your FINCAD representative.