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Home > Services > Support Programs > FINCAD Analytics Suite > Product

FINCAD Analytics Suite 2010

FINCAD Analytics Suite is sold on a term license only.  Support is available for the duration of the term.  Support is also available for FINCAD Analytics Suite 2009 and FINCAD XL and FINCAD Developer v11 for an annual subscription fee, ensuring you get direct access to FINCAD's finance and system experts.

Important announcement: FINCAD XL and FINCAD Developer versions 1 through 6 will be retired March 31, 2010. Many of these licenses are over 10 years old and it is no longer practical for FINCAD's Client Services resources to continue to support these versions. This retirement announcement confirms that even limited support for these products, such as license transfers, product reactivations and media replacements, will be discontinued effective March 31. Please contact a FINCAD representative to find out how you can convert your older version to FINCAD Analytics Suite 2010.

Subscribing to the FINCAD Support Program

When you purchase a term license for FINCAD Analytics Suite 2010 you will receive support for the duration of the term license.  You will need to renew your support subscription for FINCAD Analytics Suite and FINCAD XL and FINCAD Developer v11 in order to continue to access the benefits of FINCAD's Support Services.

The following support services are available by software version under this program:

Support Services	FINCAD Analytics Suite 2010	FINCAD Analytics Suite 2009 FINCAD XL & FINCAD Developer V11	FINCAD XL & FINCAD Developer V10*
Live telephone technical support	Y	Y	N
Live email technical support	Y	Y	N
Maintenance releases	Y	Y	N
Hotfix releases	Y	Y	N
Online media replacement	Y	Y	Y
Access to support site	Y	Y	Y
License key de-activation and transfer	Y	Y	Y

* Current contracts for FINCAD XL and FINCAD Developer V10 will be honoured. New support contracts for V10 cannot be purchased.
**FINCAD XL and FINCAD Developer v3, v4, v5, v6, v7, v8 and v9 have been sunset.

If you have further questions regarding the support policy or don't see the product version you are using, try our online Support FAQ or support@fincad.com or contact your FINCAD representative.