FINCAD Analytics Suite 2012
FINCAD Analytics Suite is sold on a term license only. Support is provided for the duration of the term.
FINCAD's customer support site includes 24/7 access to Self Service License Management, giving users online access to license activation, deactivation and transfer - without having to speak with an agent.
Important announcement: FINCAD XL and FINCAD Developer versions 1 through 11 are retired. Many of these licenses are over 10 years old and it is no longer practical for FINCAD's Client Services resources to continue to support these versions. This retirement announcement confirms that even limited support for these products, such as license transfers, product reactivations and media replacements, have now been discontinued. Please contact a FINCAD representative to find out how you can convert your older version to FINCAD Analytics Suite 2012.
Subscribing to the FINCAD Support Program
When you purchase a term license for FINCAD Analytics Suite 2012 you will receive support for the duration of the term license.
The following support services are available by software version under this program:
| Support Services | FINCAD Analytics Suite 2012 | FINCAD Analytics Suite 2011 | FINCAD Analytics Suite 2010 | FINCAD Analytics Suite 2009 |
|---|---|---|---|---|
| Live telephone technical support | Y | Y | Y | N |
| Live email technical support | Y | Y | Y | N |
| Maintenance releases | Y | Y | Y | N |
| Hotfix releases | Y | Y | Y | N |
| Online media replacement | Y | Y | Y | N |
| Access to support site | Y | Y | Y | N |
| License key de-activation and transfer | Y | Y | Y | Y* |
Current contracts for FINCAD Analytics Suite 2009 will be honoured. New support contracts for FINCAD Analytics Suite 2009 cannot be purchased.
*Fee based service
FINCAD Analytics Suite Client Testimonials
Watch these testimonials to see what our clients have to say about FINCAD Analytics Suite and FINCAD customer support.
If you have further questions regarding the support policy or don't see the product version you are using, try our online Support FAQ or support@fincad.com or contact your FINCAD representative.